TANGGUNG JAWAB PEMERINTAH DAERAH DALAM PENYELENGGARAAN PELAYANAN PUBLIK BERDASARKAN UNDANG-UNDANG NOMOR 23 TAHUN 2014

Abstract

This study aims to analyze the responsibilities of local governments in the administration of public services based on Law Number 23 of 2014 concerning Regional Government. Local governments are obliged to manage mandatory governmental affairs, such as education, health, public works, and community protection, while adhering to the principles of autonomy, democracy, equity, and justice. Minimum Service Standards (SPM) serve as an instrument to guarantee citizens’ constitutional rights to adequate basic services. This research employs a normative qualitative approach using library research as the primary data collection method. Analysis was conducted through descriptive qualitative and comparative legal analysis to evaluate the compliance of local government service implementation with existing legal provisions. The study found that local governments face several challenges, including limited budgets, human resources, and overlapping authorities. Supervision and guidance by the central government, the role of regional parliaments (DPRD), and community participation are critical factors in improving accountability and the effectiveness of public services. The study concludes that innovation in service delivery, utilization of information technology, and periodic policy evaluation are necessary to ensure effective, accountable, and community-responsive public services.