The Relationship Between Organizational Culture and Personality with the Performance of Supporting Staff at Idaman Regional Hospital Banjarbaru

Abstract

Introduction: Employee performance refers to the work outcomes achieved by an individual in fulfilling their responsibilities, measured in terms of quantity, quality, and timeliness. It is influenced by both organizational culture and personality, which together shape employees' attitudes and work behavior. In the increasingly competitive healthcare industry, hospitals require a strong organizational foundation supported by competent, motivated, and well-trained human resources, as employee performance is a key factor in ensuring the quality of healthcare services.

Method: A quantitative approach was employed using a correlational analytic design with a cross-sectional method. The population of this study consisted of 241 support staff at RSD Idaman Banjarbaru. A sample of 71 respondents was selected through stratified random sampling based on their respective work units. Data were collected using a questionnaire that had been tested for validity and reliability. Data analysis was conducted using the Spearman Rank correlation test.

Result: The results showed a p-value of 0.000, indicating a significant relationship between organizational culture and personality and the performance of support staff.

Conclusion: A positive organizational culture and personality traits that align with organizational values were proven to contribute to improved individual performance. This study recommends that hospitals strengthen their organizational culture and gain a better understanding of employees' personality characteristics in managing human resources to enhance the effectiveness and efficiency of healthcare service delivery.