The Relationship Between Perceived Usefulness, Perceived Ease of Use of Electronic Medical Records, and Outpatient Staff Satisfaction at RSD Idaman Banjarbaru

Abstract

Introduction: Electronic Medical Records (EMR) are part of the digital transformation in healthcare, aiming to improve the effectiveness and efficiency of hospital services. The success of EMR implementation is influenced by perceived usefulness and ease of use, which can impact user satisfaction. This study aims to determine the relationship between perceived usefulness and ease of use of the Electronic Medical Record and outpatient staff satisfaction at Idaman Regional Hospital, Banjarbaru.

Method: The research design uses quantitative methods with a correlational descriptive design and a cross-sectional approach. The research sample consisted of 82 outpatient officers who were selected using total sampling techniques. Data collection was carried out using a questionnaire that had been tested for validity and reliability and analyzed bivariately using the Spearman Rank test.

Result: The results showed that the majority of respondents considered the EMR useful (96.3%), easy to use (91.5%), and satisfied with the use of the EMR (65.9%). The Spearman Rank test showed a significant relationship between perceived usefulness and officer satisfaction (r = 0.320; p = 0.003) and a significant relationship between perceived ease of use and officer satisfaction (r = 0.456; p = 0.001).

Conclusion: There is a relationship between perceived usefulness and perceived ease of use of Electronic Medical Records (EMR) and outpatient staff satisfaction at Idaman Regional Hospital, Banjarbaru. Outpatient staff are advised to improve their skills and accuracy in using EMR and to actively report any problems they encounter to optimize service delivery.